This is Lilap Group, also known as Lilap Media (or “we” or “our” or “us”) terms of service. Photo booth service provided are under these terms of service. Using our photo booth services means that you have read, agreed and accepts all of the terms and conditions stated herein. We reserve the right to alter or modify these terms at any time in which you will be given the revised agreement and your continued use of our service implies agreement with these terms. Lilap Group agrees to provide photo booth service to you based on the checked service details (or subscribed photo booth services).
This agreement is between Lilap Group and you (or “client”)
We shall reserve the date of the affair listed on this agreement only and providing that the client is legally competent to execute this agreement, has done so and the entire required retainer has been fully paid and processed by us. With regard to corporate purchase or engagement, the client executing this agreement represents that they have full authority to bind said corporation or other entity to this agreement and should said representation be erroneous, the signatory making such representation shall be deemed to have signed this contract personally and shall be held liable to the same.
A service retainer in the amount of 50% is required at the time of booking as a retainer. The retainer is non-refundable, but is transferable to a new available date. In this instance, we require that both parties shall enter into a new agreement.
We shall not commence its service engagement until the balance is paid in full. Payment for any coverage in time must be paid before additional hours or services are provided.
DELIVERY & SETUP
We shall deliver and setup the photo booth within 30 minutes of the start time provided by the client, depending on the services included. In case, we shall commence without an operational booth (as required in the photo booth policy), parties may agree to extend the time engagement to match the lost time.
DELIVERY WITH STAIRS
It is the responsibility of the client to ask sufficient questions to the venue to provide us with accessibility information during the booking process. We require access to the venue and only deliver to the ground floor, or the floor we have entered in from street level.
If the location of the event is to be located elsewhere other than the ground floor, or the floor we enter from street level, we shall charge an extra fee for extra staff to deliver. This is a health and safety matter and cannot be avoided.
If the client fails to provide venue accessibility information by the time of arrival of our staff at the event venue, we have the right to refuse any jobs and/or tasks that is deemed a risk for health and safety purposes. In this case, we may not continue with the service and the client will not receive a refund as the client has failed to inform us of the venue accessibility information.
It is the responsibility of the client to ask the venue for our photo booth services to be approved and to arrive within thirty (30) minutes of the specified service start time.
Some venues require suppliers, and entertainment providers to bump in (setup) before the event starts and bump out (pack down) after the event ends. We are unable to deliver at an earlier time and it is the clients responsibility to select the start time to coincide with venue approved loading times.
We will not be able to adjust the booking time and cannot provide an earlier, and/or later service start time. In the case if the venue does not approve Lilap Group from entering the venue space for setup on the day of your event, we will be unable to provide you with the contracted service and will not receive a refund.
In the case of the venue does not allow us to leave the venue after the service finish time, the client will be billed additional hourly service and fees may incur.
Please make sure you book the start time that the venue allows all suppliers, and entertainment providers to bump in (setup), and book to finish when the venue allows all suppliers, and entertainment providers to bump out (pack down).
It is understood that there will be no extra charges made to us for using venue utilities such as, but not limited to: power, space, and/or other services that the venue offers for the event.
We require a meal for our photo booth attendant during an event, held at a registered venue and is 4 hours or more in hire length. This is to allow our staff to meet the OHS regulations. If no meal is provided at the venue, it is understood that the attendant may leave the venue of up to one hour to purchase a meal. During the absence of the attendant, it is understood that the booth will be unattended and any issues that may arise with the booth during this time is exempt from the loss of time rule as stated in the Operations policy clause.
We will start its services exactly at this time the client specifies on the booking sheet, we will however come early for setup depending on services included. We agree to have the service operational for the time period specified.
However, in some situations operations may need to be interrupted for maintenance, service and/or photography optimizations. We agree to send a qualified technician onsite to maintain and operate the photo booth. Should we fail to provide a fully operational photo booth for the remainder of the agreed period, the client’s only remedy is a partial or full refund of payment received depending on the time remaining. We will not pay any compensation or refund valued more than the amount that has been paid.
Client agrees that Lilap Group shall not be responsible for consequential damages. If only partial services can be provided due to conditions beyond its reasonable control, then the rental charges shall be refunded on prorated basis. Operation of photo booth times may be adjusted if event location or client ends the event prior to the contracted end time and no refund of money will apply.
A trained photo booth attendant will be provided for your event to ensure the smooth running of the photo booth during the event. Attendant may stop the usage of photo booth at any time during the event if they feel that it is being misused in a way that is dangerous to persons or potentially damaging to the product. Attendant may also need to shut photo booth down for a short time if loading of more photo paper is required. It is at the discretion of the attendant whether to stay or to roam in and out of the venue. The attendant will have remote and notification capabilities for when the photo booth needs an attendant.
DATE CHANGES & CANCELLATIONS
Any request to alter the agreed date and/or time of the photo booth service must be made in writing at least 30 days prior to the client’s event. Any change of date is subject to the availability of the photo booth on the alternative date and/or time and receipt of a new booking agreement. We may not be able to change or alter any date and/or time if there are other bookings directly before or after the client’s event. If the client cancels an agreed photo booth service up to 30 days prior to the service engagement, then the retainer paid will be forfeit. If the client cancels an agreed rental of the photo booth within 30 days before the rental date the full amount will be forfeit.
LOCATION & SPACING
To ensure smoother operation and to maximise our efficiency, we require a work space of at least 3 x 3 meters, but will need 4 x 4 metres of space for larger backdrops and other enclosures. This space will include the photo booth, workstation, and lighting. We may not be able to work in a smaller or confined space due to the large backdrop layout. We will require a square or rectangle table. These will be used by staff members during the event and to hold equipment and props.
We need an open, easy access area as in some cases the photo booth is a popular attraction and could easily congest surrounding areas. The area must be easy to manage and maintain.
Client acknowledges that photo booth cannot be operated outdoors and must be under shelter. If the location of the photo booth will be located outdoors and/or it is not under shelter, the attendant has the right to refuse any service or operations for health and safety reasons.
Our gear requires electricity to operate and without access to a power outlet we may be unable to operate the photo booths and the computers for editing. As such, we will require the client to provide at least 10 amps of power supply and 240v as we do not have portable power.
PHOTO BOOTH SCHEDULING
To maximise productivity and work efficiency, Lilap Group and its staff must be included in any of the events scheduled or allocated time slots to notify the guests or attendees as the schedule of the service engagement for convenience. This provides the client with more images and more satisfied attendees.
Children under the age of 12 must be accompanied by a parent or guardian to use the booth. The attendant at any time may refuse entry/service if the child does not have a parent or guardian. We reserve the right to deny the use of photo booth for children under 12 years of age due to health and safety reasons.
In the case of illegal activity happening near or at the venue of where are services are located. We have the right to cease all operations and/or services immediately. Our attendant will pack up any gear and will leave the premises of any illegal activity.
EVENT ACCESS & MEDIA ACCREDITATION
Our staff may need access and/or media accreditation in order to enter your events venue. Without access and/or media accreditation, we may not be unable to enter the events venue and unable to setup gear.
In no instances that we shall pay/purchase tickets or passes in order to provide its services. We shall not be liable in case that the same wasn’t able to provide its services due to access and/or media accreditation.
LOSS OR DAMAGE TO EQUIPMENT
Client assumes complete responsibility for any loss of or damage to our equipment (other than fair wear and tear) caused by any misuse of the equipment by the client, their employees or their guests. Client shall be responsible for any loss of or damage physically or digitally to the provider’s equipment caused by theft, fire, flood or accidental damage which could be caused by a guest.
Except for fortuitous events, there shall be no refund of the retainer after the payment of the retainer for the booking as the client has agreed at the final stage of the booking process. If the event is cancelled within two weeks prior to the date of engagement, client shall pay the remaining balance due to the high probability that we will not be able to further book that date. No cash refund will be given for the retainer, but it is applied as credit onto the client’s Lilap Group account.
FAILURE TO PERFORM
Client and Lilap Group agrees to be cheerful cooperation and communication for the best possible result within the definition of this agreement. Due to the limited and subjective nature of the event, we cannot be held responsible for requested photographs not taken or missed, lack of coverage resulting from weather conditions, or schedule complications caused by but not limited to, anyone in or at the event, or location restrictions. We are not responsible for lost photo opportunities due to other cameras or flashes, the lateness of the clients or other principles. We are not responsible for the lack of coverage due to weather conditions, scheduling complications due to lateness of individuals, rules and restrictions of venue, or the rendering of decorations of the location.
It is acknowledged that any lists submitted to us will be used for organisational purposes only and in no way, represent photography that will actually be produced. We will do our best to fulfil all requests but can make no guarantees all images will be delivered. We recommend that the client point out important individuals for informal or candid photographs to our staff/photographer during portrait shooting that they wish to have photographed. We will not be held accountable for not photographing desired people if there is no one to assist in identifying people or gathering people for photographs. We are not responsible if key individuals fail to appear or cooperate during photography sessions or for missed images due to details not revealed to us.
In all instances, we shall not be responsible more than the amount that has been paid by the client.
Our performance under this agreement are covered with $20 million insurance policy. This insurance shall cover all operations of Lilap Group required for the performance of this agreement in the case of our fault. In case of client’s fault, client shall be responsible for all loss or damages. Lilap Group will not be liable if we are directly not at fault.
Images are edited at our discretion, and delivered prints may not include all images shot. We reserve the creative rights to edit and release only those images deemed creditable as professional in quality and within its artistic standards.
All guests using the photo booth hereby grant Lilap Group the right and permission to copyright and use, photographic portraits or pictures of any photo booth user who may be included intact or in part, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose. In addition, the client does hereby release, discharge and agree to save harmless Lilap Group from any liability, that may occur or be produced in the taking of said picture or in any subsequent processing thereof, as well as any publication thereof, including without limitation any claims for libel or invasion of privacy.
In the instance that the client requests for an only gallery, we may provide the client with a gallery that may or may not have a password for access. The gallery has a lifetime minimum of at least 365 days from when the event has concluded.
The client agrees to have our website on any of the media printed for guests to use
LOSS OF DATA & IMAGES
It is the client’s responsibility to ensure that the data, and or images given at the conclusion of the event is to be stored securely with backups. Lilap Group has the right to have a surcharge for any services in the retrieval of the lost data, and or images.
EVENT ENDS EARLY
In the case of the event ending prematurely/earlier than planned. We have the right to refuse a partial refund on the grounds of our contract to be hired for the whole duration of the event.
This agreement is subject to force majeure, strikes, labour disputes, accidents, transportation breakdowns, traffic, or other causes beyond the control of Lilap Group, and Lilap Group shall not be liable for the aforementioned and in addition, any failures of electric supply and/or air conditioning or any of the above shall not be construed as a breach of agreement by Lilap Group.
If any provision of these terms shall be unlawful, void, or for any reason unenforceable under contract law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof.
This is the entire agreement between Lilap Group and the client relating to the subject matter herein and shall not be modified except as agreed in writing by both parties.
YOU HAVE READ, FULLY UNDERSTOOD ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT